Page 64 - Msingi Afrika Magazine Issue 19

Leadership
Re-Education

Complaint versus

FEEDBACK

LOOKING AT THE THINGS WE ARE NOT PAYING ATTENTION TO

Me: I don’t like how you guys operate. his conversation was a When the internet was set up, we
Quite frankly, you guys are the worst part of what I had with were told by the guy that came to
internet guys we’ve used. Slow connec- the guy that very briefly do it that the internet was good and
tion and lack of communication. Not Tsupplied our apartment that we would not have issues with
impressed. with internet. We had moved to a their service.
new place and we needed to get But, just a few days after the setup,
Internet Guy: Why complain, yet you’re an internet service that would be we started noticing something
not disconnected. stable and strong enough to handle weird. Right in the middle of a
our work, which is mostly inter- download or upload, the internet
Me: Its not a complaint, it’s feedback for net based. We do quite a lot of would just disappear and every-
your service. downloading, uploading, streaming thing that was being downloaded
every now and then. So to not have or uploaded would break and you
reliable internet is like being in an would have to start all over. At
office with no chairs and desks. first, we thought maybe it was one

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